The Ultimate Consumerist Guide To Fighting Back

A short post today as I point you to a long post for your consideration. The Consumerist has updated The Ultimate Consumerist Guide To Fighting Back which includes:

SECTION 1: "I'VE BEEN WRONGED! WHAT DO I DO NEXT?"

Step 1: Get things ready  (Write everything down)
Step 2: Educate yourself (What are your options?)
Step 3: Make the call

If the company will not fix the problem then,

SECTION 2: THE CONSUMERIST CORPORATE EXECUTIVE DIRECTORY
Executive emails for major corporations

SECTION 3: SUCCESS STORIES

Bottom Line

It can take months of phone calls and emails to right a wrong done by a company. You MUST keep a paper trail of every step, what was promised and what happened. Keep your cool; don't get mad. If all else fails try humor and unusual acts of protest like writing a song for YouTube, buying a classified ad with your complaint, twitter, web page, face book, etc.