Tuesday, June 5, 2012

Cola Wars

Billy Joel's song, We Didn't Start the Fire, serves as an excellent history test - how many of the events in the song do you know? It ends with this line, "Rock and Roll and Cola Wars: I Can't Take it Any More."  Cola Wars??? After singing about the H-bomb, drugs, etc, he ends with Cola Wars?

Well this is one long war between Coke and Pepsi that you can not escape seeing on TV, radio, movie theaters, etc. Recently I heard an ad for Pepsi that set my teeth on edge, "Live for Now".  Really?! That's the message for "a new generation?"  "What are you waiting for?", asks the Pepsi website, "Live for Now".

Besides being a dumb slogan, (why should living for immediate gratification mean drinking Pepsi?), it's also teaching a terrible lesson to today's youth. Failure to plan, failure to save money, failure to prepare, this is our new Pepsi Generation.

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Monday, February 7, 2011

Misleading Food Packaging

"It happens every time, they all become blueberries."
- Willy Wonka
When I buy a cookbook (which is very rare now-a-days with recipes on the Internet) I want a book with lots of food photographs. I react to the photo with either, yum, I must cook that, or , nah, not interested. Naturally marketers of foods exploit this. They put the best possible picture on the box or label to make your mouth water. I blogged about this at http://perpetualpreparedness.blogspot.com/2009/08/food-photography.html

I was reminded of this with NPR's story about fake blueberries, . The muffin mix box may show a muffin with plump, healthy, blueberries but the label lists blueberry flavored crunchlets. What is a blueberry crunchlet? They typically consist of various sugars and starches coated with food dye to make them look like blueberries.

When Kellog was asked, they responded that everything is "labeled in compliance with applicable laws and regulations."  No mention of course about faking out customers with misleading product photos.

Bottom Line

With product photos, what you see is never what you get. At worst the photo is fake; at best it's an idealized version of the product.

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Thursday, January 13, 2011

Golden Rules for Scam Prevention

You can fool some of the people all of the time, and all of the people some of the time, but you can not fool all of the people all of the time.
- Abraham Lincoln (attributed)
Most of us want to trust people so it's not so hard to be fooled by a scammer. Here are The 10 Golden Rules of Scam Prevention from MoneyTalksNews.com.

Rule Number 1: Don't Trust the Testimonials of Stranger
The only testimonial worth believing comes from people you both personally know and totally trust. The testimonials you see from strangers on TV or in online reviews may be lies or paid for. Ignore all testimonials in ads, websites, and infomercials.

Rule Number 2: “Documented proof” is not proof
Anyone willing to rip you off can create fake checks, letters, or anything else to back up their claim. And even if they have valid proof of past success, that is no promise of future success.
- Markets are cyclical so last year's top performing stock may be this year's biggest loser.
- Don't forget that Ponzi schemes and Pyramid Marketing pay off the early contributors to lure in a larger number of fish. 
- Ads often cite the most extreme success stories - not everyone will lose 100 pounds on this diet.

Rule Number 3: Guarantees are only as good as the company behind them
A common scam is that the results are “guaranteed, or your money back!!!” But what if the company refuses to honor the guarantee? Are you prepared to take them to court? Many fraudulent companies use post office boxes so they cannot be located by courts of law. Or they may flee the country or change the company name to hide from lawsuits.

Rule Number 4: It’s not fine to ignore the fine print
Virtually every deal that goes bad is the result of people listening to the sales pitch without reading the fine print in the contract. It is your responsibility to know that your mortgage payment will go up after three years, or that your credit card interest will jump from 9 percent to 29 percent if you miss a payment or that mutual funds are risky. If you don’t understand the fine print, ask a friend to explain it to you.

Rule Number 5: Haste makes waste
The only people who can wisely make snap decisions regarding a purchase are those who are experts at what they’re buying and make such decisions frequently. For everyone else, take your time when buying a house, a car, stocks, getting married, etc. The bigger the cost, the more time you need to examine it. An offer that is "too good" to wait for will usually leave you burned.

Rule Number 6: Use the Internet to Verify Claims
Consider this scam, an ad asks for $400 to help you get a government grant for your small business. If you go to the Internet and type “government grants for small business” into Google or other search engine, you'll quickly find a government website which says that the federal government does not provide grants for starting and expanding a business. So the ad was a rip-off. The Internet can also expose frauds where the information is free online that someone is offering to sell to you.

Rule Number 7: Check Online for Fraud
Use a search engine to search for a company or product and add the words “review” and “ripoff.” You will be directed to sites that specialize in consumer reviews. This is a twist on rule #1 about strangers. Never trust product endorsements from strangers, but if many strangers call a product a fraud you ought to listen carefully. Do they have an axe to grind or is there a real problem?

Rule Number 8: Use the help you’ve already paid for
Your tax dollars fund agencies, like the Federal Trade Commission, that publish advice on how to avoid rip-offs.

Rule Number 9: Getting something free? You might be the product, not the customer.
Most free content is paid for by advertising that is trying to catch your eye or ear. Other sites survive by collecting and selling information about your and your online habits. Consider the motivation of those offering free content and how they are using you.

Rule Number 10: If it sounds too good to be true…
"The best way to avoid getting ripped off is to simply ignore people and companies who promise simple solutions to complex problems. They don’t exist. Nobody is going to show you how to buy a house for $398, nobody is going to provide a consistent 12 percent return without risk, and nobody knows how to make big bucks with little effort at home in their spare time. Think about it: If these claims were true, why would the people making them share that information with you?"

Bottom Line
You don’t have to remember all the above rules to protect yourself from con artists. Just following a few will help. Imagine a product without the money-back guarantee and the testimonials. Would you still buy it?

Update

The Consumerist has this quote by an author on Amazon,
I've purchased my own book, Wealth Hazards, close to 200 times now. I wrote 42 customer reviews and voted on them 108 times. Not once was a review or vote rejected by Amazon. It took about 45 days to move the book up to #1, but after it got there I didn't feel it was appropriate to promote it - so I have not profited from it. I continue to buy 2 or 3 copies a day, write reviews and vote on the reviews and wait for Amazon to notice. They haven't.

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Friday, November 12, 2010

Fooling the Eyes

“I stayed in a really old hotel last night. They sent me a wake-up letter.” - Steven Wright

Today I'll direct you to another website that does an eye-opening comparison of hotel ad photos versus reality.
http://www.businessinsider.com/oyster-dont-trust-hotel-photos-2010-10

Bottom Line

If a picture is worth a thousand words, is the value changed by photoshopping? Even without photo alteration the article shows how careful photo framing can be very misleading.

Happy Veterans Day! It's the 11th hour of the 11th day of the 11th month.
See my post from last year for a history of the holiday.
http://perpetualpreparedness.blogspot.com/2009/11/veterans-day.html

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Wednesday, April 28, 2010

Truth & the Internet



"You can't handle the truth!" – from the movie “A Few Good Men”

If you do any shopping on the internet like Amazon or eBay, chances are you look at the reviews of fellow users to judge quality of a product. Sometimes the reviews are helpful and posted by real users – but other times the reviewer has a hidden bias. Perhaps they work for the company or its ad agency. Perhaps they work for a competitor and want to trash the product. How can you tell the difference?

Check out the Consumerist story, 30 Ways You Can Spot Fake Online Reviews.
Here are some of the techniques listed:

  • Normal people do not write in marketing speak. They rarely spell out the full product name, “I loved the ABC Widget 3000X”, or faithfully follow the company guidelines for product capitalization or spelling.
  • They give a discount code or tell you where to go to buy the product.
  • There's "only a few reviews, all overwhelmingly positive."
  • The review predates the product release. In the case of books this could be early drafts given to friends and fans to (positively) review .

Bottom Line

I love the internet but you have to take everything online with a grain of salt. There are lots of lies and deceptions out there. Just this week there was a scam ad on Facebook that fooled tens of thousands into providing personal information for a free $1000 gift certificate that will never arrive.

I recently saw an ad that said, “No joke, you really are the 10 millionth visitor. Click here for a prize.” Then I saw the same ad on a second site. Wow what are the odds of being # 10,000,000 on two sites at the same time?

Last night I encountered an ad with audio – “You’ve won a mystery prize! Click here!” It’s annoying when ads flash but I really hate it when they cover the screen or talk to me. Or worse yet when an ad starts a video playing.

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